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Full Time
1 week ago

Banquet Supervisor Full-time
Valhalla Inn Thunder Bay

 

 

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

Summary:

The Banquets Supervisor is a detail oriented leader focused on providing creating outstanding guest experiences and providing excellent guest service at all functions in the Banquet Department. As a member of the Banquet Team, the Banquet Supervisor is responsible for leading the team in the execution of all banquet functions while maintaining the highest standards of quality and service function from set-up to breakdown.  This position requires an energetic, self-motivated, detail oriented leader with a passion for going above and beyond to provide guests with exceptional experiences. You lead by example and inspire associates with the goal of developing a highly motivated, committed team.  The Banquets Supervisor is a role model and leader consistently exhibiting values with guests and associates providing hands on leadership in a RITE way while contributing to efficient operation of the Banquet Department.

Job Accountabilities/Responsibilities: (Abbreviated)

Impact & Influence on Guests, Associates and Business

  • Provides direction and oversight to all Banquets functions and processes to ensure they are executed in manner that exceeds guest expectations
  • Be knowledgeable of all department procedures, applicable government regulations, training procedures, scheduling and time sheets.
  • Be fully knowledgeable of the goals and objectives of the department, and communicate these goals and objectives to your team members, and assist your team in achieving them.
  • Lead by example the importance of having a professional guest service attitude to all associates, and provide the necessary tools and techniques that to develop these skills
  • Lead, guide and encourage associates to operate in the most professional and courteous manner, and continually build morale within your department.
  • Be knowledgeable of the legal responsibilities for serving alcohol and your responsibilities as supervisor
  • Monitor and provide feedback to all associates regarding complaints and customer feedback to identify trends and take pro-active action, escalating to the Manager/Assistant Manager when needed.
  • Respond in a courteous, professional and rapid manner in order to inquiries and act to resolve service recovery situations resulting from guest concerns
  • Collaborates with other departments in the hotel in order to maximize revenue, efficiencies and guest service satisfaction
  • Foster associate confidence about making decisions on the job, provide collaborative, energetic, support and feedback to associates. With an emphasis on recognizing and rewarding constructive behavior
  • Conduct regular performance appraisals and performance management as necessary, focusing on associate growth and development
  • Understand and comply with all health and safety rules, regulations and laws. Report unsafe acts or hazardous conditions

 

Education, Experience, & Skills: (Abbreviated)

  • 2 or more  years’ experience in hospitality or a comparable service industry previous supervisory experience an asset
  • Demonstrated ability to modify, and understand financial information, data and basic arithmetic functions
  • Computer skills and knowledge of various programs, Delphi an asset
  • Demonstrated proficiency in the following competencies:

Work Conditions:

  • Interacts/Communicates with guests and fellow associates
  • Hotel/Office environment
  • Light to moderate level of physical effort
  • Moderate to high level of mental effort
  • High level of sensory attention; sight and hearing
  • Manual dexterity required to use desktop computer and peripherals
  • Overtime as required

 Wage Range: @13.14 per hour

Pattern/Schedule: Days, Weekends

To Apply:

Please mail, email, or fax your resume OR Hotel Application form to Phoenix Schweitz, Outlets Manager, Valhalla Inn, 1 Valhalla Inn Road Thunder Bay, Ontario P7E 6J1, or phoenix.schweitz@valhallainn.com, or fax 807-475-4723

Only qualified applicants will be contacted 

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

 

Apply Now

Part Time
1 week ago

East 75 Restaurant Server – Part-Time / Weekends
Four Points by Sheraton Edmonton South

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

As a Server, you provide friendly, attentive and timely service to create an exceptional guest experience that drives our guest loyalty.

Job Accountabilities/Responsibilities: (Abbreviated)

  • Ensure Marriott Brand Standards and Four Points by Sheraton Service Culture are being followed and executed within our East 75 Restaurant
  • Confirm the accuracy of guest menu orders and time their course of service appropriately
  • Ensure the accuracy and collection of bills as well as the accuracy of your cash-out at the end of each shift
  • Conduct that reflects the values of Respect, Integrity, Teamwork and Entrepreneurship
  • Enjoy the service of food and beverage menu items while creating emotional connections with our valued guests
  • Ensure patron satisfaction and handle any concerns effectively & efficiently
  • Follow all legislation regarding responsible alcoholic beverage service

Education, Experience, & Skills: (Abbreviated)

  • Minimum of 1-2 years serving experience

Work Conditions:

  • Must be available to work all shifts specifically weekend days & nights 

To Apply:

Please mail, email, or fax your resume OR Hotel Application form to: Nadine Zurba, Outlets Manager | 7230 Argyll Road, Edmonton, Alberta, Canada T6C 4A6 | Email: nadine.zurba@fourpointseds.com | Fax: 780 469 3680 

 Only qualified applicants will be contacted

 Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

Apply Now

Part Time
2 weeks ago

Housekeeping Supervisor Part-Time
Valhalla Inn Thunder Bay

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

Summary:

Airline Hotels has a culture that inspires our RITE values; Respect, Integrity, Teamwork and Entrepreneurship.  Equipped with the RITE attitude the Supervisor of Housekeeping will provide direct support to the Housekeeping associates and leadership team on all day to day operations. The Supervisor is responsible for ensuring We treat ‘customers’ as guests in our own homes, fostering an environment where everyone is accountable for creating memorable guest experiences that drive loyalty and ensure 100% guest satisfaction. Together we work hard and grow at being the best company to work for.

Job Accountabilities/Responsibilities: (Abbreviated)

Impact & Influence on Guests, Associates and Business

  • Provide ongoing supervision and support to Housekeeping Department including overseeing and coordinating the daily operations of the area
  • Perform opening and closing duties as required
  • Assist/conduct performance appraisals and performance management as necessary
  • Assist with implementing strategies to achieve departmental goals and financial profitability
  • Responsible for the smooth operation of the department in the absence of the Executive and or Assistant Housekeeper
  • Assist in establishing, implementing and monitoring standards of service and operation
  • Administrative duties; schedules, payroll, performance journal updates as required
  • Control labour costs by effective shift management
  • Conduct room and public area checks, clean guest rooms and assist in laundry as required
  • Identify and resolve guest concerns/complaints to their satisfaction
  • Carry out on-the-job training to new associates as required
  • Understand and ensure compliance of all Health and Safety procedures, regulations and laws such as labels on cleaning products, correct ergonomics and ensuring protective equipment is worn when necessary
  • Ensure communication and compliance of Housekeeping’s responsibilities in the event of an emergency situation as outlined in Hotel’s Emergency Response Booklet to ensure guest and associate safety
  • All other duties as assigned

 Education, Experience, & Skills: (Abbreviated)

  • Minimum two years’ experience as a Room Attendant
  • Previous experience in a supervisory role an asset
  • For unionized locations preference will be given to those with experience supervising in a unionized environment

 Work Conditions:

  • Interacts/Communicates with guests and fellow associates
  • Hotel environment
  • High level of mental effort and attention to detail
  • High level of sensory attention; sight and hearing
  • Exposure to various cleaning solvents, chemicals, etc.
  • Perform routine, repetitive tasks on a continuous basis
  • Physical demands include but are not limited to walking, standing, reaching, pulling, pushing and lifting up to 50 lbs.
  • May be required to stand on small stepladder to reach high places
  • Must be available to work flexible shifts; days, evenings, weekends
  • Overtime as required

Wage Range: @15.50                            

To Apply:

Please mail, email, or fax your resume OR Hotel Application form to Lisa Mendyk, Executive Housekeeper, Valhalla Inn, 1 Valhalla Inn Road Thunder Bay, Ontario P7E 6J1, or lisa.mendyk@valhallainn.com, or fax 807-475-4723

Only qualified applicants will be contacted

 Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

 

Apply Now