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Full Time
20 hours ago

Guest Services (Front Desk Clerk) – Front Desk
Valhalla Inn Thunder Bay

You will be responsible maximizing our guests experience at OUR HOTEL by taking a proactive and responsive approach in determining and meeting guest needs. Your duties include registering arriving guests and assigning rooms, processing group arrivals and departures, taking, canceling and changing room reservations, and processing telephone calls.  You will also provide information on hotel facilities and services, providing general information about points of interest in the area, providing information about services available in the community, arrange services required for guests with special needs, secure guests’ valuables, process wake-up calls, store and retrieve luggage, investigate and resolve complaints and claims.  You have good  math and cashiering skills, as your position includes the exchange foreign currency, process guests’ departures, calculating charges and receiving payments, balancing cash and completing balance sheets, cash reports and related forms and maintaining occupancy statistics.  You are customer service oriented, and possesses have excellent organizational skills, superior customer service skills and attention to detail. You are able follow emergency and safety procedures, work with minimal supervision, and be responsible for some clerical duties (i.e. faxing, filing, photocopying), and keyboarding.  Maintain a friendly, professional and productive working relationship with co-workers and management from all departments. You are essential to maximizing our guests experience at the Valhalla Inn.

Job Requirements

  • Ability to work independently
  • Experience in a hotel environment or with property management software an asset
  • Deliver experiences that create guest loyalty and a desire to exceed guest expectations
  • Computer use and cashiering skills required

Skills Abilities & Qualifications

  • Possess dedication, enthusiasm and self-motivation
  • Strong people skills and proven problem solving and decision making skills
  • Must be detail oriented with the ability to prioritize, organize and multi-task

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Part Time
20 hours ago

Guest Services (Front Desk Clerk) – Front Desk
Valhalla Inn Thunder Bay

You will be responsible maximizing our guests experience at OUR HOTEL by taking a proactive and responsive approach in determining and meeting guest needs. Your duties include registering arriving guests and assigning rooms, processing group arrivals and departures, taking, canceling and changing room reservations, and processing telephone calls.  You will also provide information on hotel facilities and services, providing general information about points of interest in the area, providing information about services available in the community, arrange services required for guests with special needs, secure guests’ valuables, process wake-up calls, store and retrieve luggage, investigate and resolve complaints and claims.  You have good  math and cashiering skills, as your position includes the exchange foreign currency, process guests’ departures, calculating charges and receiving payments, balancing cash and completing balance sheets, cash reports and related forms and maintaining occupancy statistics.  You are customer service oriented, and possesses have excellent organizational skills, superior customer service skills and attention to detail. You are able follow emergency and safety procedures, work with minimal supervision, and be responsible for some clerical duties (i.e. faxing, filing, photocopying), and keyboarding.  Maintain a friendly, professional and productive working relationship with co-workers and management from all departments. You are essential to maximizing our guests experience at the Valhalla Inn.

Job Requirements

  • Ability to work independently
  • Experience in a hotel environment or with property management software an asset
  • Deliver experiences that create guest loyalty and a desire to exceed guest expectations
  • Computer use and cashiering skills required

Skills Abilities & Qualifications

  • Possess dedication, enthusiasm and self-motivation
  • Strong people skills and proven problem solving and decision making skills
  • Must be detail oriented with the ability to prioritize, organize and multi-task

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Part Time
20 hours ago

Housekeeping Supervisor – Housekeeping
Valhalla Inn Thunder Bay

You will be responsible for providing supervision, co-ordination and assistance in the operation of the Housekeeping Department, as well as anticipating and ensuring prompt courteous guest service, and maintaining quality control and efficiency in our Housekeeping Department.  As Housekeeping Supervisor your duties include supporting and assisting the Asst Executive Housekeeper, and Rooms Division Manager.   You ensure high quality standards throughout the property related to guest rooms and public areas to assure the highest level of guest satisfaction.  You are involved with planning, assigning and directing work, and assist in appraising performance, rewarding team members and providing corrective action as necessary. You help direct the smooth, efficient, cost-effective operation of the housekeeping department; you maintain the inspection system and ensure maximum productivity on daily basis.   Must work in a team situation and be prepared to train and develop people within your team. Good planning and organizational skills are required as is an eye for detail, must be able to troubleshoot and respect confidentiality.  Must also be able to work well under pressure and deal with difficult people and/or situations. Follow established policies and procedures and maintain product quality to in such a way as to enhance the image of the Hotel and represent the Valhalla Inn to our guests and other employees. As well as maximizing our guests experience by ensuring the efficient operation and delivery of our Housekeeping operations.

Job Requirements

  • Experience in the following an asset:   a) customer service, b) training & coaching  c) inventory
  • Leading the Housekeeping team at to deliver experiences that create guest loyalty
  • Attention to detail and a desire to exceed guest expectations
  • Available to shift work between the hours of 6am and midnight as needed

Skills Abilities & Qualifications

  • Ability to motivates associates and create productive team environment
  • Strong people skills, proven problem solving and decision making skills
  • Must be detail oriented with the ability to prioritize, organize and multi-task
  • Strong communication skills
  • Experience in Hospitality as a Room Attendant is an asset

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Part Time
21 hours ago

Room Attendant (Hotel) – Housekeeping
Valhalla Inn Thunder Bay

You will be responsible for maximizing our guests experience by ensuring the cleanliness of OUR HOTEL guestrooms and when necessary assisting in cleaning the public areas.  Your duties include vaccuming, dusting, mopping, cleaning bathrooms, changing linens, and ensuring maximum standards of cleanliness in guestrooms, in a timely and efficient manner, to the standards of OUR HOTEL as well as any other duties requested by supervisor.  Follow established policies and procedures and represent the Valhalla Inn to our guests and other employees in such a way as to enhance the quality of the image of the Hotel.  You are an essential part of our Housekeeping team, helping to maximize our guests experience at the Valhalla Inn.

Job Requirements

  • Conduct that reflects the values of OUR HOTEL
  • Attention to detail and a desire to exceed guest expectations
  • Fluent in English
  • Available to work days, weekends and occasional evenings from 8:00 a.m. –  4:30 p.m.

Skills Abilities & Qualifications

  • Wears a uniform and able to represent a defined and high grooming standard
  • Possess the dedication, enthusiasm and self-motivation
  • Have strong people skills
  • Must be detail oriented with the ability to prioritize, organize and multi-task
  • Standing and/or walking for prolonged periods
  • Moderate level of physical effort (can include activities such as periodic lifting up to 40 lbs.)

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