Hotel Message: The Safety of our Valued Guests is our Top Priority

March 16, 2020

This is a challenging time both in Canada and the world. We appreciate that you may have concerns or questions about traveling.  The safety and well-being of our guests and our associates is paramount to everything we do.  As we continue to learn more about the risks of COVID-19 we remain committed to ensuring your stay is both safe and comfortable.

Our company takes hygiene and cleanliness very seriously, and has rigorous cleaning protocols in place at all times.  These have been enhanced to include but not limited to the following:

-COVID-19 Response team in place to guide and direct the actions of our hotel teams

-Enhanced cleaning and cleaning protocols for high touch areas such as debit terminals, elevator buttons, doorknobs, key cards and more.

-Use of approved anti-viral chemicals only

– Full access to hand washing and as availability of supply, hand sanitizer in public areas

-Associate training and protocols for cleaning including use of ‘cleaning maps’ and wearing of protective gloves etc.

-Non-essential services including food services may be impacted or altered to protect our guests

Our hotels are open for business and our associates are committed to ensuring a safe, comfortable and enjoyable stay.  Please do not hesitate to contact us if you have any questions.

Guests are also asked to protect themselves by following protocols outlined by the Public Health Agency of Canada including:

  • Wash your hands often with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose and mouth with unwashed hands
  • Avoid close contact with people who are sick
  • Stay home when you are sick
  • When coughing or sneezing, cough into a tissue or the bend of your arm, not your hand and dispose of tissues as soon as possible in a wastebasket
  • Clean and disinfect frequently touched objects and surfaces

We continue to monitor the situation daily and encourage our guests to also visit:

https://www.canada.ca/en/public-health.html

Author

Lynn Flury

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