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Part Time
7 days ago

Guest Services Representative
Valhalla Inn Thunder Bay

SummaryThe Guest Service Agent will be responsible for providing guests with a positive first and last impression of the?Hotel and will provide consistently excellent customer service.? A Guest Service Agent greets and registers incoming guests, assists guests with special needs, processes guest folios and collects payment, administers and manages cash handling responsibilities, handles guest requests and concerns promptly and with courtesy, assists guests with any inquiries regarding local entertainment, restaurants or transportation, maintains efficient and effective flow of information with guests and all internal departments, handles additional duties as needed by guests or management, maintains confidentiality and interacts effectively with hotel guests and co-workers to create a positive environment. 


Job Accountabilities/Responsibilities: (Abbreviated) 

  • Checking guests in and out. 
  • Billing and payment posting. 
  • Entering information into documents to be sent out. 
  • Answering phones. 
  • Enter or alter reservations for individuals, teams and corporate groups. 
  • Providing guests with availabilities, rates, and confirmations of reservations. 
  • Providing information to our guests regarding amenities and our surrounding area. 
  • Tending to all of our guest’s needs. 
  • Maintain communications with other associates within the department as well as with all other departments. 


 Education, Experience, & Skills: (Abbreviated) 

  • Conduct that reflects the values of Respect, Integrity, Teamwork and Entrepreneurship 
  • Be fluent in English, both verbal and written 
  • Experience as a Guest Service Agent/Hotel Industry an asset 
  • Experience in cash handling 
  • Exceptional customer service skills. 
  • A demonstrated a high level of understanding of current forms of technology and its application 


 Demonstrated proficiency in the following competencies:  




Work Conditions: 

  • Customer service environment 
  • Represent a defined and high grooming standard 
  • Light to moderate level of physical effort 
  • High level of communication skill 
  • Standing for prolonged periods 

 To Apply: 

Please email your resume to?Lisa Mendyk 




Only qualified applicants will be contacted 

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package. 


Airline Hotels?welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the?interview process, when?requested. 


Job Status: Part Time 

Anticipated start date: ASAP 

Wage Range: $14.25/Hr 

Pattern/Schedule: Days/Evenings/Weekend 

Number of Vacancies: 2 

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