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Full Time
1 week ago

Restaurant Server
Valhalla Inn Thunder Bay

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

 

Summary: As a Server, you are a polite, professional, fast and courteous server. You will be responsible for creating outstanding guest experiences in the restaurant. You have knowledge of food service, food preparation, food presentation, beverage service and interacting with guests and seamlessly integrate these skills to create a memorable experience for our guests. You take guest orders, your section is tidy and you are well-versed in the menu at the restaurant, located in the Hotel. You treat the environment like your own home and our patrons as your guests. You treat them with respect and, above all else, you serve their needs. You are responsible for the accuracy, bills, floats and cash-outs.

 

Responsibilities:

  • Consistently demonstrate a “You Can Count on Me” attitude
  • Perform opening duties
  • Ensure that customers are correctly charged, present the bill and take payment
  • Knowledge of menu items including preparation methods and ingredients
  • Engage with customers, provide recommendations on food and beverage options including all specials and promotions
  • Knowledge of till, POS system and room billing
  • Respond to telephone inquiries, room service orders, and reservation requests
  • Monitor and maintain an inventory of supplies
  • Serve food and beverages in accordance with standards, and in a professional, courteous manner
  • Clean designated areas in accordance with department standards and health and safety regulations and requirements
  • Speak with guests to ensure satisfaction with food and service
  • Identify and resolve all guest concerns/complaints to their satisfaction.
  • Understand and comply with all health and safety rules, regulations and laws. Report unsafe acts or hazardous conditions to a supervisor
  • Operate department equipment in a safe manner and in conjunction with operating manual guidelines. This includes properly wearing all Personal Protective Equipment required and provided
  • Report all workplace incidents/accidents or near misses to the supervisor
  • Take part in fire or evacuation drills and ensure complete familiarization with all exits, including those normally used by guests, as well as fire escapes.
  • Carry out on-the-job training to new associates as required
  • Be continually aware of and maintain, the highest standards of personal hygiene and dress
  • Attend meetings and training courses as required
  • Other duties as assigned

 

 

Demonstrated proficiency in the following competencies:

 

Education, Experience and Skills:

  • Hotel Service experience an asset
  • Workplace Hazardous Materials Information System (WHMIS) an asset
  • High school diploma or equivalent
  • Must have a valid smart serve certification prior to the commencement of employment
  • Must be legal age to serve alcohol

 

Work Conditions:

  • Interacts/Communicates with guests and fellow associates
  • Hotel environment
  • Physical demands include, but are not limited to walking, standing, reaching, pulling, pushing and lifting up to 30 lbs. frequently
  • High level of mental effort and attention to detail
  • High level of sensory attention; sight and hearing

 

To Apply:

Please email your resume to Kathy Collins

e-mail: Kathy.collins@valhallainn.com

 

Only qualified applicants will be contacted

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package

 

Airline Hotels welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the interview process, when requested.                         

 

Department: Timbers Restaurant

Wage Range: $12.20/ Hour

Pattern/Schedule: Days/Evenings/Weekends

Anticipated start date: ASAP

Number of Vacancies: 2

Job Status: Part Time

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Full Time
2 weeks ago

Reservations Agent
Travelodge Saskatoon Hotel

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

 

Summary: As a member of the Front Desk Department the Reservation Agent is responsible for our guests’ first impression of our Hotel and service. This role fields the majority of inquiries for room reservations. By evaluating the guest’s needs and expectations the reservation agent sells the features and benefits of the hotel and converts as many of these inquiries as possible into confirmed reservations.

 

Job Accountabilities/Responsibilities: (Abbreviated)

  • Demonstrate knowledge of hotel room categories, room rates, packages, promotions, hotel services, etc. and communicate to guests accordingly
  • Day to day correspondence via phone, email, fax with individuals, teams and groups regarding bookings, confirmations, editing/cancelling reservations, billing etc. Responsible for inputting information into the hotels Property Management System
  • Utilize up-selling techniques to maximize room occupancy and rates.
  • Respond in a timely manner to all guest inquiries, requests and concerns in a ensuring 100% guest satisfaction
  • Conduct on the job training to new associates as required
  • Other duties as assigned

 

Education, Experience, & Skills: (Abbreviated)

  • Degrees, certificates and training in the following areas are an asset:
  • Tourism and / or Hospitality
  • Customer Service
  • Conflict Resolution
  • Information Technology
  • Demonstrated basic understanding of current forms of technology and its application.  (For example: Mobile devices, “Apps”, search engines, etc.

 

Demonstrated proficiency in the following competencies:

 

Work Conditions:

  • Hotel/outside environment
  • Walking/Standing for long periods of time
  • Physical demands include, but are not limited to walking, standing, reaching, pulling, pushing and lifting up to 30 lbs. frequently
  • High level of mental effort and attention to detail
  • High level of sensory attention; sight and hearing
  • Must be available to work days, evenings and weekends

 To Apply:

Please email your resume to Corey Waldner | Email: corey.waldner@travelodgesaskatoon.com  

 

Only qualified applicants will be contacted

 

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

 

Airline Hotels welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the interview process, when requested.

 

Department: Front Desk

Wage Range: 13.15/Hr

Pattern/Schedule: Days/Weekends

Job Status: Temporary 6 Month

Anticipated start date: ASAP

Number Vacancies: 1

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Full Time
2 weeks ago

Sales & Catering Coordinator
Travelodge Saskatoon Hotel

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

 

Summary: The Sales and Catering Coordinator is a highly organized multi tasker who is goal oriented, with the ability to work with a variety of teams.  Responsibilities include booking, detailing meetings, function spaces and guestroom blocks. Equipped with a “Guest First” attitude, this role is responsible for creating and delivering memorable moments for our guests

 

 Job Accountabilities/Responsibilities: (Abbreviated)

  • Consult with clients to determine needs for meetings, conference, and all other types of events hosted at the hotel.
  • Participates in all catering meetings internally and available to meet with clients to plan and detail set up, menus, and services for such event.
  • Manage client budgets to maximize revenue, considering labour and food costs.
  • Assist with implementing strategies to achieve departmental goals and financial profitability.
  • Prepare proposals, contracts and event orders.
  • Manage and update PMS, daily event lists and distribute to other required departments.
  • Attend weekly and scheduled catering meetings.
  • Review event invoices; approve and post for payment.
  • Knowledge of all service and facilities of hotel.
  • Participate in property and corporate events as assigned.
  • Administration duties, presentation, reports daily and as require.
  • Identify and resolve all clients’ concerns/issues to their satisfaction.
  • Other duties as assigned.

Education, Experience, & Skills: (Abbreviated)

  • Post-secondary education or hospitality certificate is an asset.
  • Knowledge of Hotel Banquet operations/experience is an asset.
  • Computer skills and knowledge of various programs.

Demonstrated proficiency in the following competencies:

Work Conditions:

  • Hotel/Office environment.
  • Light to moderate level of physical effort.
  • Moderate to high level of mental effort.
  • High level of sensory attention; sight and hearing.
  • Overtime as required.

 To Apply:

Please email your resume OR Hotel Application form to Cari Fleming | Senior Regional Sales Manager | Email: cari.fleming@airlinehotels.ca

 

Only qualified applicants will be contacted

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

Airline Hotels welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the interview process, when requested.

Department: Sales    

Wage Range: TBA

Pattern/Schedule: Days

Job Status: Full-Time

Anticipated start date: ASAP

Number of Vacancies: 1

 

Apply Now

Full Time
2 weeks ago

Bell Person
Travelodge Saskatoon Hotel

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

 

Summary of Role

Airline Hotels has a culture that inspires our RITE values; Respect, Integrity, Teamwork and Entrepreneurship. As a member of the Front Desk Department the Bell Person is often the first and last person a guest sees while staying at our hotel. The Bell Person is responsible for welcoming our ‘customers’ as guests in our own home. Starting with the guests’ arrival, to escorting them to their room, orienting them to the features of the property and our city, to their departure; the Bell Person will ensure our guests feel welcomed, cared for and leave with a memorable experience.

 

Impact & Influence on Guests, Associates and Business

  • Welcome and assist arriving and departing guests – this includes; assisting with opening doors/elevators, escorting guests to rooms, carrying luggage, calling taxis etc.
  • Identify and explain hotel and guest room features and amenities, hours of operation, special promotions etc.
  • Deliver items to guest rooms, i.e.; messages, mail, dry cleaning, packages, items requested by guest etc.
  • Deliver room service orders and retrieve trays from guestrooms/hallways
  • Provide valet and or shuttle service where provided
  • Monitor lobby, business center, hallways and public areas to ensure highest standard of cleanliness
  • Handle small maintenance concerns and or communicate to Supervisor
  • Knowledge of department cleaning products; this includes complying with all safe handling procedures and wearing required PPE as necessary
  • Conduct on the job training to new associates as required
  • Other duties as assigned

 

Education, Experience, and Skills

  • Demonstrated basic understanding of current forms of technology and its application.  (For example: Mobile devices, “Apps”, search engines, etc.…)
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Must hold a valid driver’s license without restrictions where required
  • Must be legal age to serve alcohol
  • Has passed ‘Professional Courtesy Van Service’ examination. (Ontario)

 

Demonstrated proficiency in the following competencies:

 

                            

Work Conditions

  • Interacts/Communicates with guests and fellow associates
  • Will be required to obtain provincial “Responsible Server Certification” if not already certified
  • Hotel/outside environment
  • Provide Drivers Abstract where required
  • Moderate level of mental effort and attention to detail
  • Moderate level of sensory attention; sight and hearing
  • Manual dexterity required to use tools, desktop computers, peripherals
  • Physical demands include, but are not limited to walking, standing, reaching, pulling, pushing and lifting up to 30 lbs. frequently
  • Available to work days, evenings and weekends

 

 

To Apply:

 

Please email your resume to Corey Waldner.  E-mail: corey.waldner@travelodgesaskatoon.com  

 

Only qualified applicants will be contacted

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

Airline Hotels welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the interview process, when requested.

 

Department: Guest Services

Wage Range: $11.75/Hr

Pattern/Schedule: Days/Weekends

Job Status: Full Time

Anticipated start date: ASAP

Number of Vacancies: 1

Apply Now

Full Time
3 weeks ago

Night Auditor
Travelodge West Edmonton

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer to 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

 

Summary: The Night Auditor is responsible for ensuring prompt, attentive, and outstanding service to all our guests and assisting in the day to day operations in the Front Office. Ultimately, they are responsible for guaranteeing all Front Office Standards are met therefore ensuring our guests loyalty

 

Job Accountabilities/Responsibilities: (Abbreviated)

  • Consistently offers professional, engaging and friendly service
  • A dedication to making sure every guest feels welcome
  • Monitors performance through positive feedback
  • Assists in the training and development of Night Audit associates, ensuring that they have the necessary skills to perform their duties effectively
  • A strong team player, able to work within deadlines and motivate a team
  • A good problem solver, who is confident, energetic, flexible and proactive
  • Results oriented, positive, service driven with a sense of urgency and ability to prioritize
  • A creative individual who has a proactive eye for detail and cleanliness
  • Responsible to respond to emergency situations, as necessary
  • Ensures a safe working environment for all associates and hotel guests
  • Able to deal calmly and professionally with the public and associates in any and all crisis situations

 

Education, Experience, & Skills: (Abbreviated)

  • Available to work all overnight shifts, weekends and some evening shifts as required
  • Excellent communication (written & verbal) and interpersonal skills
  • Mathematically inclined
  • Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel and Word
  • G license with clean drivers abstract an asset
  • Hospitality Degree or Diploma an asset
  • Knowledge of safety regulations including WHMIS, First Aid
  • Minimum 2 years’ experience in hospitality related position
  • Additional tasks assigned by the immediate supervisor or managers that are not listed above.

 

Demonstrated proficiency in the following competencies:

                

Work Conditions:

  • Hotel/Office environment.
  • Light to moderate level of physical effort.
  • Moderate to high level of mental effort.
  • High level of sensory attention; sight and hearing.
  • Overtime as required

 

To Apply:

Please email your resume to Aala Darouech | Email: aala.darouech@tledmontonwest.com |

 

Only qualified applicants will be contacted

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

 

Airline Hotels welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the interview process, when requested.

 

Department: Front Desk

Wage Range: $15-15.40/hr

Pattern/Schedule: Overnights/Weekends

Anticipated start Date: January 06, 2020

Job Status: Full Time                                   

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Part Time
4 weeks ago

Airline Brand Auditor

Airline Hotels, one of Canada’s Best Managed Companies, is an award-winning, privately-held Canadian company with hotels in SK, AB, MB, and ON. As an equal opportunity employer with 920 associates, we believe in our values: Respect, Integrity, Teamwork and Entrepreneurship.

Summary:The Auditor will be responsible to conduct audits of hotel operations and processes using a preset list of questions intended to note the  level of implementation for select Airline standards, in the areas of operations (Revinate, Front Desk, Housekeeping, F&B, etc.), Accounting, Training, IT, Sales, Marketing and Human Resources. The Internal Brand Auditor role is still in development but will be 1/3 time up to a maximum of a 1/2 time role or about 700 to 1000 hours per year.  The successful candidate will need to step out of their role this amount of time per year.  For example, 1 to 1 ½ months each quarter or 1 to 2 weeks each month, etc. Additionally, this person must be knowledgeable of full-service hotels, have good understanding of how most areas of a hotel work, be comfortable interviewing General Managers, National Leaders, Department Heads and associates. This person audits the implementation of key processes in hotels as identified by the Company.

Impact & Influence on Guests, Associates and Business

  • Understands key general operations of hotel in most areas of the Room and F&B divisions
  • Has a person or people that can back-fill and perform their duties.
  • Is comfortable asking Sr Leaders to show the Auditor required processes in a hotel
  • Must have working knowledge of (able to navigate) Hilton, Carlson and Marriott Intranet Resources
  • Prepare oral and written reports for Airline and GlobEx Leadership Teams

 

Education, Experience, and Skills

  • Minimum 7 years’ experience in full-service Hotel Operations
  • 5 years demonstrated Leadership/Supervisory experience, in hospitality environment or comparable
  • Working knowledge of Office 365

Demonstrated proficiency in the following competencies:

               

Work Conditions

  • Interacts/Communicates with all roles
  • Hotel and office environments
  • High level of mental effort and attention to detail
  • High level of sensory attention; sight and hearing
  • Exposure to various cleaning solvents, chemicals, etc. (will this be required?)
  • Physical demands include but are not limited to walking, standing, reaching, pulling, pushing and lifting to 50 lbs.
  • Manual dexterity to operate lap-top and/or desk top computer
  • Must be available to travel

To Apply:

Please email your resume to Jason Hobbis | Email: Jason.hobbis@airlinehotels.ca

 

Only qualified applicants will be contacted

Airline Hotels is an equal opportunity employer that supports workforce diversity and offers a competitive compensation and benefits package.

Airline Hotels welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process, including during the interview process, when requested.


Department: National

Location: Can work out of any location

Wage Range: No Change

Pattern/Schedule: Days                                                  

Anticipated Start Date: February 28, 2020

Job Status: Part Time

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