Staying Safe Together

The world has changed in recent months, and we believe it will be for the better. Kinder, more thoughtful, more connected and cleaner. At Airline Hotels we believe that ‘associates are our heart, customers our purpose and success our reward’ and as such we are committed to being all of these changes for a better future.

Our ‘Staying Safe Together’ commitment is all about the measures we are taking to keep you, our valued guests, and our incredible associates safe. Travel requires confidence and we encourage you to review the measures we are taking to earn your confidence in staying with us.

Public Area Cleaning

• Frequent and scheduled cleaning public area cleaning of high touch points like lobby entry doors, elevator buttons, key cards, debit/credit transaction machines, and surfaces
• Use of approved anti-viral chemicals only and hand sanitizer stations in public areas
• Associate training and protocols for cleaning including use of ‘cleaning maps’ and wearing of protective gloves

Checking In and Out

• Minimal contact check-in
• A protective screen will provide a non-invasive barrier between guests and associates
• Paperless check out continues to be available
• Keyless entry is being introduced in some of our hotels
• Only individually packaged snacks and reduced contact refreshments available in our lobbies

Guest Room Cleaning

• Modified housekeeping services are in place to reduce contact
• Only anti-viral chemicals used
• Enhanced protocols for guest room cleaning between stays
• Sterilization of high touch point areas and items guaranteed

Physical Distancing

• Physical distancing guides and practices throughout our hotels allowing guests to gather while still maintaining safe distances in our lobbies and in our restaurants and lounges
• Limited number of guests in our pools, recreation and fitness areas

Pools and Water Parks

• There will be limited capacity in our pool and water park areas
• Physical distancing guides and practices will be in place
• High touch areas will be sanitized regularly

Food & Beverage Service

• Increased spacing between tables, as well as reduced capacity in our food and beverage outlets so guests can gather but remain physically distanced
• Changing menus to a cleanable material and be cleaned with anti-viral chemicals after each guest touch
• Associates wear masks and gloves when providing service

Meetings and Events

• We have modified our catering menus to include minimal contact food service offerings including box lunches, individually packaged food items, new preparation and service protocols, and additional individual plate service choices
• Associates wear masks and gloves when providing service
• Cleaning and sterilization of all meeting room touch points between groups
• Physical distancing room set ups available

What We Ask Of Our Guests

• Refrain from visiting the hotel is you are feeling unwell and have any symptoms of Covid-19
• Advise us if you start to feel unwell during your stay
• Respect the physical distancing guidelines
• Wash or sanitize your hands frequently and cough or sneeze into your arm

See our Infographic.

For information specific to Hilton Garden Inn Saskatoon and Hilton’s CleanStay Program click here.